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大學畢業后進入谷歌,感覺如何?

McKenna Moore 2019年06月18日

《財富》雜志采訪了一些大公司的初級崗位員工,詢問了他們的工作、求職過程、下步計劃等。本文采訪了谷歌的一位員工。

卡爾·古爾蓋今年23歲,畢業于紐約大學商學院,目前在谷歌工作。圖片來源:Courtesy of Karl Gourgue, Getty Images (2), Google

卡爾·古爾蓋今年23歲,畢業于紐約大學商學院,專業是計算和數據科學。古爾蓋畢業后在Capgemini公司擔任了一年的咨詢師,后于2018年10月入職谷歌。他來自于新澤西州,目前生活在密歇根州的安阿伯市,在谷歌擔任助理客戶戰略師。

下文為對古爾蓋的采訪。

助理客戶戰略師的崗位職責:

我幫助客戶在谷歌上打廣告建立業務。我的很多工作都是與已經在谷歌打過廣告的人和公司合作。我需要和他們聯系,建立關系,了解他們的業務目標。然后根據客戶告訴我的內容,向他們介紹這些是我認為適合的工具,這些是我們下一步可以采取的動作。有時需要向客戶介紹新的廣告形式,把他們的廣告投放在不同的位置,諸如此類。但總的來說,我的工作是將我們的廣告工具和客戶的業務目標聯系起來,并使其發揮作用。

第一份工作做了一年后離開:

我注意到,在我同期畢業的同學中,很多人在兩年內都離開了第一份工作。你在大學里做了很多事情來獲得第一份工作,但這份工作并不一定是適合你的。但是在一兩年內,你已經可以感覺到可能會有更好的機會。我當時希望從咨詢崗位轉崗至銷售崗位,谷歌恰好在完美的時間向我拋出了橄欖枝。

日常工作:

我早上在7點到7點30分之間上班。每天要按照計劃打5到8個電話,這些電話通常在半小時到一個小時之間。剩下的時間我會用來和不同的人聯系,獲得更多關于最好用工具和最佳實踐做法的知識。下班時間在下午5點到6點之間。

工作中最好的事情:

我最喜歡的是與各個不同的行業合作。合作的行業形形色色,非常多樣化。一些公司規模更大;他們想做一些非常酷的事情。還有一些公司,你之前甚至沒有任何理由對它進行研究。但我認為最酷的部分是挑戰。從[問題]中通過自己的思考想出辦法,提出既能夠讓客戶滿意也可以讓自己受益的方案,看著這個方案順利通過是非常有成就感的。

工作中最艱難的部分:

適應變化。像其他大型科技公司一樣,谷歌一直在變化。我只在這里呆了四五個月,但在這段時間里,公司已經改變了我們的主要客戶關系管理系統,還調整了一堆工具。我剛剛換了第三次工位。我們本季度從谷歌營銷解決方案變成了谷歌客戶解決方案。有很多事情一直在變化,你的成功在很大程度上取決于適應變化的能力。

工資

我覺得還行。工資還可以,但真正拿到手的大頭是獎金或因為業績好得到的股權。最終這部分收益會對你的凈資產產生更大的影響。而我在這里的時間還不長,還拿不到大量股權。我對現在的情況還算滿意,但日后還有機會可以賺得更多。

公司文化:

這里的文化十分重視開放。在默認情況下,每個人的日程都是公開的。這意味著,我能夠看到團隊里其他成員的日程,看到他們約好了要和某家公司打電話,也許這個電話我可以旁聽。或者看到這個人要參加某項培訓,如果對我也有用的話,我也可以參加一下。這種做法有利于確保你可以和團隊中的每個人以及其他所有人共享你掌握的知識信息。

最喜歡的工作福利:

我真的很喜歡在產品公開發行之前就嘗試新產品。我可以測試谷歌地圖的新功能和新內容。我很熱衷于技術,所以能夠看到我們的團隊研發什么真的很有意思,哪怕研發內容還沒有真正完工。我還喜歡公司提供的免費按摩。

導師:

我有幾個導師。這里有一個,芝加哥有一個,西雅圖有一個。一個是公司指派的,另外兩個是我通過其他項目找到的。其中一位導師在這個崗位至少已經做了幾個季度了,所以他的職責是幫助我適應崗位。一位是Black Googler Network的導師,她更多的是幫助我從整體上適應谷歌公司。西雅圖的那位導師更多的是為我的整體職業生涯[谷歌之外的]以及我的未來計劃提供指導。他們經歷過你所經歷的一切,能夠很快地告訴你應該怎么做,他們的存在對我非常有幫助。

谷歌的層級:

有很多層級。大家都不需要向很多人進行直接報告。我向經理報告,他/她向主管報告,他/她向總經理報告,他/她向谷歌客戶解決方案美洲區副總裁報告,他/她向谷歌客戶解決方案副總裁報告,他/她向高級副總裁兼首席商務官報告,后者向首席執行官報告。

居住狀況:

我有一個最近從密歇根[大學]畢業的室友。我們住的是一間兩居室的公寓,位于市中心。我每月支付800美元,但我覺得相對于我住的地方而言,這個價格還是比較便宜的。[我周圍]很多人要付1200到1500美元。安阿伯的租金整體而言比較貴。

在新城市交友:

公司的人真的很友好,我們經常一起逛。除此之外,就只是出去走走,參加不同的活動,聽說有什么活動就去參加,就是表現友好一些,多參與社交。

谷歌的搬家津貼:

搬家對我而言就是一個行李箱的事。所以我真的不需要太多幫助。我最后把我的搬家津貼都取出來了。公司提出要幫我找個住處,但我自己找到了。

在家工作:

在銷售團隊中,我們把本月的第一個和第三個星期五定為Flex Fridays,也就是說當天你可以選擇在任何地方工作。在這個方面,一些經理更寬松,一些經理更嚴格。

畢業后的職業規劃:

在不斷變化。我一開始想當精算師。后來我想進入教育領域作一名管理者,這就是我曾經在學校工作以及參與Teach for America項目的原因。但后來我意識到我沒有那么喜歡和小孩在一起。后來我對市場營銷更感興趣,之后我又對市場營銷失去了興趣,想做產品管理。但我又想留在技術領域。我想找到處于商業和科技交界處的工作。即使現在我做的是銷售,我仍然覺得我的工作位于合作企業和人工智能的交界點。所以我看到了自己會在一家科技公司發展,但擔任什么角色發生了變化。

冒名頂替綜合癥:

我選擇無視它。每走一步,總有一些理由讓你懷疑自己。我學到的一件事是,你之所以處在你現在的位置,總是有原因的。

下步計劃:

谷歌非常好,沒有任何理由離開。任何你想要擁有的好工作這里肯定都有,而且這有很多資源。這是一家很適合工作的公司。說到下步計劃,還非常不明了。我可以繼續從事銷售,但可以去公司的其他部門,也可以在公司的某個產品領域(如YouTube)從事技術要求更高的崗位。大多數我這個崗位的人都會做一到三年再換崗。

長期目標:

我想繼續做我現在正在做的事情,也就是待在商業和技術的邊界。自動化確實改變了很多行業。我覺得很多工作都會消失。眼下,其中一件有價值的工作是能夠吸收利用非常復雜的東西,讓它適用于其他人,成為對其他人有價值的東西。

給18歲的自己的建議:

你不必一定要走傳統的道路。只要一直采取正確的步驟前進就可以。在前進的路上學習有價值的技能。然后找到能夠引導你前行的方向。(財富中文網)

譯者:Agatha

Karl Gourgue is a 23-year-old graduate of New York University’s business school with concentrations in computing and data science. Gourgue was a consultant for a year at Capgemini after graduation, and was recruited by Google in October 2018. He hails from New Jersey and now lives in Ann Arbor, Michigan for his job as an associate account strategist at Google.

Here’s what Gourgue has to say about…

What an associate account strategist does:

I help people advertise on Google to build their businesses. A lot of my job is being assigned to work with an account—people and companies that already advertise with us. You make contact with them, build a relationship, get a sense of their business goals. And then being able to say, based on what you’re telling me, these are the tools that I think are appropriate, these are the next steps that we can take. Sometimes it means introducing them to new forms of advertising, putting their ads in different places, things like that. But in general, it’s just tying our advertising tools to the business goals, and making it work.

On leaving his first job after a year:

One thing that I’ve noticed in a lot of people that I graduated with is a lot of people leave their first job within two years. You do a lot in college to get that first job and then it doesn’t always end up being right. But within a year or two, you can already sense that there could be better opportunities. I was looking to transition into more of a sales role from consulting, and Google happened to reach out at the perfect time.

His daily grind:

I get in between 7:00 a.m and 7:30 a.m. Then I have five to eight scheduled calls a day, which are half an hour to an hour long. The rest of the day would be reaching out to people and getting more educated on the best tools and practices. Then I leave between 5:00 p.m. and 6:00 p.m.

The best thing about his job:

My favorite thing is working with a variety of different businesses. It’s extremely, extremely varied. Some companies are on a bigger scale; they’re poised to do some really cool things. Then there are other companies you’ve had no reason to ever even research. But I think the cool part is the challenge. Thinking your way out of [a problem] and coming up with something that makes sense for them and makes sense for you, and just being able to see that through is very satisfying.

The hardest part of his job:

Adapting to change. Like other big tech companies, Google changes all the time. I’ve only been here four or five months, but in that time they’ve already changed our main customer relationship management system and moved a bunch of our tools around. And I just moved my desk for the third time. We went from Google Marketing Solutions to Google Customer Solutions this quarter. It’s a lot of different things changing all the time, and a lot of your success is based on your ability to roll with it.

His salary:

I’m comfortable. The salary is fine, but the real money is made via the bonuses, or the equity that you get as a result of your performance. That has a much bigger effect on your net worth at the end of the day. And I haven’t been here long enough to receive big equity. I’m comfortable where I am, but there’s potential to make a lot more down the line.

Workplace culture:

There’s a big culture of openness. Everybody’s calendar is public by default. That means being able to look at my teammates’ calendars and see they have a scheduled call with a certain company, maybe I can go sit in. Or this other person is going to this training, maybe it would be good for me to go to it as well. It helps make sure that the knowledge that you have is shared by everyone on your team and everyone else.

His favorite work perks:

I really like being able to try things before they’re released to the public. I get to test out new features on Google Maps and stuff. I’m big into tech, so it’s always really fun to be able to see what our teams are working on, even when like they’re not working fully yet. And I love the free massages.

His mentors:

I have several. I have one in this office, one in Chicago, and one in Seattle. One is company imposed, two I sought out through other programs. One has been in this role for at least a few quarters, that’s there to help adjust to the role itself. One is a Black Googler Network mentor, and she’s more about adjusting to Google overall. And the one in Seattle is more about my career overall [outside of Google] and what steps I want to take in the future. Being able to go to someone who’s seen it all before, who can just like really quickly tell you what to do is pretty helpful.

Google’s hierarchy:

There are a lot of levels. Nobody’s supposed to have that many direct reports. So I report to a manager, who reports to a director, who reports to a managing director, who reports to the vice president of the Americas of Google Customer Solutions, who reports to the vice president of Google Customer Solutions, who reports to the senior vice president and chief business officer, who reports to the CEO.

His living situation:

I have one roommate who graduated from Michigan [University] recently. It’s a two bedroom apartment, downtown-ish. I pay $800 a month, but I think for where I live it’s kind of cheap. A lot of people [around me] pay like $1,200 to $1,500. Ann Arbor’s kind of expensive overall.

Making friends in a new city:

People at work are really friendly and into hanging out. Outside of that, it’s just been getting out, going to different events, hearing about things and going to them, just being friendly and social.

Relocation on Google’s dime:

Relocation to me was like one suitcase. So I didn’t really need a lot of help. I ended up cashing out my relocation stipend. And they offered to help me find a place but I found it on my own.

Working from home:

On the sales team, we have first and third Fridays of the month as Flex Fridays, so you can work from anywhere. Some managers are more lenient about it, some managers are stricter.

Where he saw himself after college:

It changed constantly. I wanted to be an actuary. Then I wanted to go into education to become a superintendent, which is why I was working at schools and why I did Teach for America. But then I realized I didn’t really like working with kids that much. Then I was more interested in marketing in general, and then I fell out of marketing and wanted to do product management. From product management, I wanted to stay in the tech realm. I wanted to find something that was more like on the border between business and tech. Even now in a sales role, I still feel like I’m just kind of sitting on the border between businesses that I work with and all this artificial intelligence. So I saw myself at a tech company but what role I would take changed.

Impostor Syndrome:

I ignore it. Every step of the way, there are always reasons to doubt yourself. One thing I’ve learned is you’re where you are for a reason.

What’s next:

Google is really good because there’s no reason to leave. Any good job that you might want is definitely available here and there’s a lot of resources. It’s just a good company to work at. In terms of where next, it’s still incredibly unclear. I could stay in sales but go to a different part of the company, or go into a more tech-focused role on one of our specific products like YouTube. Most people stay in my role for one to three years before moving on.

His long-term goals:

I want to continue doing what I’m doing now, which is to sit on the border of business and technology. Automation has really transformed a lot of industries. I feel like a lot of jobs are going away. One of the valuable things right now is being able to take what is like incredibly complex and make it applicable and valuable to other people.

Advice to his 18-year-old self:

You don’t have to take the traditional path. It’s okay to like just keep taking steps forward as is appropriate. Pick up valuable skills along the way. Then figure out where that leads you.

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